Work With Your 24/7 Monitoring Team
Whenever your home alarm system in Rockford goes off, your round-the-clock monitoring specialists will act immediately. Their first move is to confirm your alarm, and that involves reaching out to you. The protocol they abide by depends on the kind of emergency. For instance, if a medical emergency is triggered, one attempt will be made to reach you before first responders are deployed. If you have an intrusion - the most frequent type of alarm - a monitoring specialist will adhere to these guidelines to contact you:
- An attempt will be made to contact you using the command hub. You will generally be asked for a passcode.
- If that isn’t successful, a call is made to your main contact number.
- A secondary number or first emergency contact is attempted next.
- If you still can’t be reached, area police officers are sent.
- Your monitoring agents will attempt to reach you again once the proper authorities are alerted.
If you're not in a position to interact with monitoring agents, that’s OK. Support will still be dispatched even if you're unable to verify the emergency.
Be prepared for any situation with a Vivint home alarm system in Rockford
Stay ready for any crisis with a contemporary home alarm system in Rockford from Vivint. Contact (815) 362-1830 to start customizing your property’s protection today.