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What should you do if your Rockford home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your home – and your loved ones – against the many risks you could encounter, like break-ins, flooding, and fire. Although your home may be ready, that doesn’t mean you are. Do you have a good idea of what to do if your Rockford home alarm system goes off? The blasting of an alarm is likely to be shocking, disorienting, and may cause panic. Your best choice is to stay calm and abide by these straightforward suggestions.

Actions to Take If Your Home Alarm System In Rockford Triggers

It’s a circumstance nobody wishes to encounter, but it’s also why you ordered a home alarm system from the outset. You’re woken up from a deep sleep with the unmistakable blaring of an alarm after a security sensor has been activated. What are you going to do?

  1. Don’t panic. This is easier said than done when your home security alarm is blaring, and your heart is beating rapidly. But staying calm is the best way to assess what’s going on. Avoid the temptation of trying to deal with the emergency yourself instead let your monitoring experts and first responders do their job.
  2. Attend to your family. Your primary concern should be your family members and getting them to safety. If you are dealing with a burglary, this might mean going to an appointed secure area as far from entrances as possible. It’s likely that your alarm may have deterred the intruder, but it’s always smarter to be safe than sorry. If there’s smoke or flames, please vacate your residence right away.
  3. Grab your smartphone. Nowadays, most individuals have their cell phones at all times, but you may forget to grab it during a crisis. It’s a good thing to have. You’ll have the opportunity to stay in touch with your monitoring professionals and receive notifications through your home security app.

Work With Your 24/7 Monitoring Team

Whenever your home alarm system in Rockford goes off, your round-the-clock monitoring specialists will act immediately. Their first move is to confirm your alarm, and that involves reaching out to you. The protocol they abide by depends on the kind of emergency. For instance, if a medical emergency is triggered, one attempt will be made to reach you before first responders are deployed. If you have an intrusion - the most frequent type of alarm - a monitoring specialist will adhere to these guidelines to contact you:

  • An attempt will be made to contact you using the command hub. You will generally be asked for a passcode.
  • If that isn’t successful, a call is made to your main contact number.
  • A secondary number or first emergency contact is attempted next.
  • If you still can’t be reached, area police officers are sent.
  • Your monitoring agents will attempt to reach you again once the proper authorities are alerted.

If you're not in a position to interact with monitoring agents, that’s OK. Support will still be dispatched even if you're unable to verify the emergency.

Be prepared for any situation with a Vivint home alarm system in Rockford

Stay ready for any crisis with a contemporary home alarm system in Rockford from Vivint. Contact (815) 362-1830 to start customizing your property’s protection today.